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Recordstore.com Radio Player
Help and FAQ
Contact Us General Questions
  • Why haven't we received any reviews yet?
    This may be because your current subscription does not allow reviewing or commenting, to activate this function upgrade to a subscription which includes this facility. For more information see the subscription pages here.
  • What about copyright and ownership?
    As a rule of thumb, as long as you own the copyright for the material you wish to use, or you have permission from the copyright owner, you can upload or embed your material for public performance or downloading. For a more detailed guide to copyright ownership and our terms and conditions please see the copyright page here.
  • What music, video and images can I upload or embed in my CP?
    We currently support HiFi MP3 (64kbps-256kbps), Video formats are .wmv and .mov including embedded video at a maximum size of W:425xH:350, images are supported in .gif, .jpeg and .png
  • How do I report inappropriate content?
    Video pages, galleries and blogs include a link to the admin PM system which can be used to report any offensive material. When reporting please ensure that you provide us with as much detail as possible quoting the name of the video, image or blog and including the originators name.
  • Can I embed or upload a video, MP3 or image which may contain offensive or explicit material?
    As a general rule No! However, in the case of uploaded or embedded videos, all artists are advised to activate the "explicit content" image in the CP so that viewers are made aware of the video content. Repeated violations will lead to the termination of your artist account.
  • I can't see my name on some areas the site?
    Make sure you've uploaded your profile image, some areas like the Featured and Newest areas rely on an image to be uploaded.

Subscriptions
  • What is the pricing for subscriptions?
    Subscription pricing is based on the total amount payable each month, 6 months or 1 year, for instance the 1 year pricing reflects the most discount for users wishing to pay their subscription annually. For more information and a breakdown of the options available to subscribers see the subscription pages here.
  • How do I pay for my subscription?
    Simply click the subscription you wish to purchase and complete the Paypal transaction, your subscription will be renewed automatically and an email will be sent to notify you 7 days before your next subscription is due.
  • How do I cancel my subscription?
    You may cancel your subscription at any time during your subscription term, however, refunds for open subscriptions are not available. For more information on cancelling your subscription please visit your Paypal account.

Digital Sales
  • How do I use the Vault system?
    You can use the Vault system in your CP to sell MP3's, Videos, PDF files, Zip and many other kinds of digital files. Simply upload your files with a description and a price and they will appear in your store for sale, you will be notified by PM each time an item is purchased.
  • When do I get paid for my digital sales?
    Each time your sales account reaches $50 this amount is transferred to your Paypal account.
  • Why is there a minimum sales price and a 5% charge?
    This is our standard fee for all digital sales which allows us to recover our transaction fees with Paypal.
  • What's the difference between the Store and the Vault system?
    The store allows you to sell physical items such as CD's and merchandise and also allows you to charge for postage and packaging. The Vault system is for sales of digital files like MP3's and offers the buyer instant download after a successful transaction.
Frequently Asked Questions
  • Which facilities are currently available to members?
    For a current list of services available to members please see the our member pages here.
  • What is a Playlist?
    A Playlist is simply an internet radio station "radio-cast" and is similar to a PodCast, you can include any artists songs in your Playlist which have been made available to share by each artist. Each member has one Playlist available in their CP, the Playlist is embedded and viewable on every members home page.
  • How do I embed video and images from other sites?
    You can embed video and images into your blog entries by pasting the code anywhere in your blog text.
  • How do I report inappropriate content?
    Video pages, galleries and blogs include a link to the admin PM system which can be used to report any offensive material. When reporting please ensure that you provide us with as much detail as possible quoting the name of the video, image or blog and including the originators name.
  • Can I embed a video, MP3 or image which may contain offensive or explicit material?
    Members are advised not to embed any material which may be offensive to other users or explicit in nature, in most cases this will lead to the termination of your account.

About Safety
  • What is the minimum age for membership?
    The minimum age for membership is 13.
  • Safety Tip
    Do not share information online that you would not share offline. Do not meet someone offline that you met online.



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